FAQ

How to care for your polymer clay earrings:

Although polymer clay is lightweight and durable your earrings should still be handled gently and with care. 

Keep away from sharp objects that could scratch the surface and store in a safe place -specially for pieces with intricate details that could break. 

When polymer clay is cured properly it will be able to bend slightly, but please do not try to bend your earrings as this could cause damage or break them. 

Do not get your earrings wet. 

Avoid extreme heat. 

Avoid using chemicals or jewelry cleaners on your earrings. 

To clean- use a soft damp cloth or Q-tip to clean the surface. 

Shipping Policy: 

Please allow 1-3 business days to process your order and another 2-12 business days for standard untracked letter mail. We offer FREE Canada wide shipping on all orders over $20 CAD sent via oversized letter mail, there is no tracking with this option. **If you choose FREE SHIPPING once your order has been dispatched Get Clayed is no longer responsible for undelivered or lost mail. You can upgrade to express shipping with tracking and insurance for 10$, select this option at check out **

Shipping is $2.75 for all orders less than $20 CAD sent via oversized letter mail, there is no tracking with this option. **If you choose FREE SHIPPING once your order has been dispatched Get Clayed is no longer responsible for undelivered or lost mail. You can upgrade to express shipping with tracking and insurance for 10$, select this option at check out **

We offer flat rate shipping to the United Sates for 12$. 

Please double check mailing address is correct upon checkout. 

Get Clayed will not be responsible for shipping delays, please be patient with the delivery agency as this is out of our control. 

Get Clayed is not responsible for any custom/duty fees or any other additional costs that may be charged by postal services (or other). 

Return Policy:

Due to sanitary reasons, all earrings are FINAL SALE. 

Please inspect your order upon arrival and if your earrings arrive damaged please contact us right away. We kindly ask that you email us a picture showing the damage so that we can evaluate the situation and try our best to resolve it. 

Please read all of the item descriptions as no refunds will be issued for tarnishing or allergic reactions to metals or components of earrings. Be aware that certain metals such as brass will tarnish over time. To remove tarnish you can clean your brass findings with a mixture of water and vinegar, lime juice and baking soda. Alternativity, you can use a designated brass cleaner of your choice. 

Do you ship internationally? 

At this time we only ship to Canada and the United States. We are hoping to expand our shipping locations in the near future.